FAQ
How do I place an order?
To place an order, simply browse our collection, add your desired books to the cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details to complete your purchase.
What payment methods are accepted?
Heritage Central accepts various payment methods, including major credit cards, debit cards, and other secure payment gateways. Choose the option that suits you best during the checkout process.
How can I track my order?
Once your order is confirmed, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Do you ship internationally?
We currently only ship to New Zealand. If you have any special shipping requests, please contact us, and we will do our best to assist you.
What if I receive a damaged or incorrect item?
We apologise for any inconvenience. Please contact our customer support team at orders@heritagecentral.com.au with your order number and details, and we will promptly assist you in resolving the issue.
How long does shipping take?
Shipping times vary based on your location. Typically, orders within Australia take 3-7 business days. Orders to New Zealand may take longer. You will receive an estimated delivery date when your order is shipped.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at orders@heritagecentral.com.au. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer support team at orders@heritagecentral.com.au with your order number and reason for return.
How can I contact customer support?
You can reach our customer support team via email at orders@heritagecentral.com.au.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Please contact us at info@heritagecentral.com.au with your requirements, and we will provide you with a quote. We are the exclusive authorised distributor for Quillspire for Australia and New Zealand.
How can I stay updated on new arrivals and special offers?
You can stay updated by signing up for our newsletter. Enter your email address at the bottom of our homepage to receive the latest news, new arrivals, and exclusive offers.